Emotional Quotient, or EQ, is a measure of your Emotional Intelligence (just like IQ or Intelligence Quotient is a measure of your mental intelligence).

Emotional Intelligence is the aggregate of the strengths and weaknesses of your emotional competencies that influence how you handle yourself and others in coping with the demands and pressures of your business and personal life

Using Dr. Reuven BarOn's three-fold grouping of EQ competencies, Dr. Michael Rock has written and developed the 15 EQ-iTM modules into Core, Supporting and Resultant competencies. This grouping supports the research findings that there are (a) essential EQ competencies (Core), (b) sustained by critical EQ competencies (Supporting), which lead to EQ success (Resultant) in successful relationships at home and at work.

15 EQ Competencies


  • Emotional Self-Awareness
  • Empathy
  • Assertiveness
  • Reality Testing
  • Impulse Control


  • Flexibility
  • Self-Regard
  • Independence
  • Social Responsibility
  • Optimism
  • Stress Tolerance


  • Self-Actualization
  • Problem Solving
  • Interpersonal Relationship
  • Happiness

15 EQ Competencies Defined1

    Emotional Self-Awareness: to recognize your feelings and their effects.

    Empathy: to be aware of, to understand, and to appreciate the feelings of others.

    Assertiveness: to express feelings, beliefs and thoughts and defend your rights in a nondestructive manner.

    Reality Testing: to assess the correspondence between what you experience and what objectively exists.

    Impulse Control: to resist or delay an impulse, drive or temptation to act.

    Flexibility: to adjust your emotion's, thoughts, and behaviour to changing situations and conditions.

    Self-Regard: to respect and accept yourself as basically good.

    Independence: to be self-directed and self-controlled in your thinking and actions and to be free of emotional dependency.

    Social Responsibility: to demonstrate yourself as a cooperative, contributing, and constructive member of your social group.

    Optimism: to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity.

    Stress Tolerance: to withstand adverse events and stressful situations without "falling apart" by actively and positively coping with stress.

    Self-Actualization: to realize your true potential.

    Problem Solving: to identify and define problems as well as to generate and implement potentially effective solutions.

    Interpersonal Relationship: to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection.

    Happiness: to feel satisfied with your life, to enjoy yourself and others, and to have fun.

[1] Reuven BarOn, Ph.D. EQ-I BarOn Emotional Quotient Inventory. User's Manual. Toronto:MHS, 1997