The Right People Working Right
Dr. Michael E. Rock
Licensed EQ-I (Emotional Intelligence) Coach & Facilitator
Have you ever said to yourself, "Wouldn’t it be great to have
employees who were exactly suited to the work that needs to be
done, as well as employees who bring an outstanding level of
commitment and productivity to their work?"
Well, you can have both. You can have your cake and eat it too!
How is all this possible? Read on.
The new organization in the new global economy has to face
two important questions:
- How do we select employees who fit the requirements we have? You are talking here about having the right people to do the job. This means having a selection system that is valid, simple, elegant, and that works.
- How do we develop employees who are committed to the job? You are talking here about working right. This means having an emotional intelligence relationship system that is scientifically valid, reliable and that gives you both face-to-face and Internet capabilities to develop these "best employees" and "best practices."
Training Alternatives Inc. (TAI), in partnership with SDD, provide the global
solution to choose the right employees to work right. Too
many organizations are skilled in finding the right
employee but later have to let the person go because
the employee cannot work right. The first circumstance
takes in a personality hiring issue, or what person you
want to hire, while the second circumstance encompasses an
emotional intelligence working issue, or how well this person
will contribute to your organization.
Choosing the Right Employees
Depending on your organizational requirements and the mix of
the right employees that you need, you might ask yourself
some of the following questions.
"Do I need employees who...
Are good decision makers?
When you attempt to answer the above questions, you are asking
what the right personality and learning / working type(s) are
for your organizational needs. There are four essential
personality types: Leaders, Energizers, Analyzers, and
Stabilizers. Each personality type has an accompanying learning
and working style.
Can manage time well?
Are patient? creative?
Are effective at planning and goal setting?
Are persuasive? project confidence?
LEADERS -- The A-type personality. Very
independent, analytical, with a good decision level.
Having a sixth sense that allows them to see
opportunities most of us miss. Persistent. Entrepreneurs
with vision. Opportunity people. Enjoy the challenge and
play to win.
Learning / Working Style: Think fast on their feet. Can handle a
number of situations without risk of overload. Handle stress
well because they’re well paced. Respond well to risks and
opportunities but will need incentives in order to set their
goals high. Decisive and will respond and act on their
decisions. Independent and self-managed. See the bigger
picture. Do not enjoy hype but rather management by direction.
Excellent in problem solving and on the job. Do not require
admiration, but respect. Strive for excellence and sooner or
later will want a piece of the action. Usually educated because
of their need and intrigue for constant learning. Usually
skilled in many areas. Team positions: leader, sales,
implementers. The cheerleading type seminar or meeting is a
ENERGIZERS -- The B-type personality. Action-driven.
Great salespeople and public speakers. Very persuasive
and convincing. Quite impatient, need excitement, and
work very well with change. Creative, artistic,
outgoing, talkative, persuasive, people-type.
Learning / Working Style: Work well with most people, have a
need for feedback, to be liked and admired. Unstoppable,
persistent and quick to make decisions. Charming in nature,
socially assertive, a go-getter. Talk a great talk, play a
great game, but would rather play by the rules. Always looking
for a brighter tomorrow. A true networker, talkative,
optimistic, enthusiastic and are very excitable. Works
well with an A-type personality. Usually incompatible with
C-Type personalities. Dislike tedious work, long hours,
mundane tasks and charts and graphs. Highly interactive.
Thrive on change. Enjoy the hype and fast paced atmosphere.
Spontaneous. Need direction to be consistent but if they
enjoy the position they will stay consistent. Team positions:
research via telephone or in person, artistic, sales, or
ANALYZERS -- The C-type personality. Serious
type. The world is about to end if the check is late,
or the bankbook is not balanced to the penny. Very
consistent, analytical, detailed and patient. Will
spend enormous amounts of time on a simple problem
or decision. Want all the facts and figures before
making a decision. Usually a perfectionist.
Learning / Working Style: Love detail. Take time to pore over
information before making a decision. Make great accountants,
computer technicians, and lawyers. Love working with numbers.
Avoid hype or glitter. Very loyal, patient, steady, serious,
consistent, patient, and detail conscious. Need structure and
direction in their day-to-day routines. Strive for perfection
and consistency. Usually low keyed, reliable, cool, methodical,
not very excitable. They desire long-term positions and would
rather be delegated to rather than lead. A willingness to
please others, tolerating most people (except the B-type
personalities). Work well with A and D-type personalities.
Most likely found working in accounting, engineering, banking,
customer service, administrative, computers and secretarial
type positions. Team Positions: accounting, analytical research,
detailed work, quality control, production, technical.
STABILIZERS -- The D-type personality. Types who
are happy-go-lucky, not in any hurry, nothing matters.
Enjoy balance, stable work environment. Enjoy each day
as it comes, come what may. Stick to the more mundane
type of jobs that need to be done. Positions that
require pure dedication and boredom. Need a secure
environment, steady wages and rules to work by. Have an
inner quality that lets them feel secure in themselves
and contented. Low keyed, charming, competent, calm,
patient, compassionate, good listener, all purpose
Learning / Working Style: Not fast paced nor slow paced. Evenly
paced. Emotionally stable with a good sense of humor. Loyal and
all round good employees. Need a well-structured environment. No
need for fast action, but rather a more firm, quiet, and
consistent position. Listeners, always consistent and contented
with low key positions and environments. Found working in
nursing, teaching, customer service, administrative, secretarial,
government and retail type positions. Work well with C-type
personalities. Team positions: production labor, research,
quality control, clerical, computer operations, production,
technical, customer support.
Choosing Employees Who Work Right
All organizations need to know that the employees they hire
will have the robustness and follow-through to be successful.
This follow-through is the fuel or emotional intelligence
quotient of the employees. Mental intelligence tells us that we
are smart. Emotional intelligence tells us how we are smart.
TAI and SDD can now scientifically assess and develop the
emotional intelligence of employees. Having the right employee
(section above) is analogous to having a great car. Having an
employee working right is knowing that the driver of that great
car will drive it with finesse and sustainable power.
Assessing the emotional intelligence of employees with a
rigorously scientific, statistical and cross culturally
validated tool known as the EQ-i with a synchronized EQ
learning and development program sustains the working
right efforts of:
The Alignment Is Crucial - The Right Employee Working Right
- Reality Testing
- Impulse Control
- Social Responsibility
- Stress Tolerance
- Problem Solving
- Interpersonal Relationship
Combining the strengths of both the right employee with working
right provides an employer with the very best fit for the jobs
How Do You Achieve This Alignment?
Select current people in a particular job who are superb
technically and consistently exhibit extraordinary personal
and relationship qualities.
Benchmark the ‘Right People’ for a particular job (for
example, an electrician) using the Plus-32 assessment tool
by profiling your ‘top performers’ who are superb technically.
Identify the ideal ‘Right People’ profile for a particular
job from this Plus-32 benchmarking Step 2) by establishing
the optimal personality and learning / working styles.
Benchmark the ‘Working Right’ profile for a particular job
using the EQ-i (Emotional Quotient-Inventory) from these 40
‘Top Performers’ who exhibit superb personal and relationship
Identify the ideal ‘Working Right’ profile for a particular job
from this EQ-i benchmarking Step 4) by establishing the optimal
Align the ideal ‘Right People’ and ‘Working Right’ benchmark
profiles to select ideal candidates for a particular job.
You now have The Right People Working Right!